How Serverless Architectures Change and Expand the Role of Infrastructure Managers
Cloud technology is evolving at a rapid pace, transforming not only how businesses operate but also the role of those who manage their technological…
New 2024 Email Requirements of Google and Yahoo: A Guide for Businesses
Source: Google Email Sender Guidelines In an era where fraud and cyberattacks via email are reaching an uncontrollable point, companies face the challenge of…
Hybrid Cloud and Multi-Cloud: Demystifying Concepts for Business Professionals
In the current era, where digitalization and operational efficiency are cornerstones for business success, understanding the concepts of Hybrid Cloud and Multi-Cloud, and Cloud…
Technology Team Management Strategies: Trends 2020 – 2023 and Evolution 2024-2025
In the fast-paced and ever-evolving world of technology, team management faces unique and changing challenges. From adopting new technologies to effectively managing remote teams,…
Edge Computing: Preparing for the New Technological Wave
Technology is constantly evolving, and one of the most significant trends that is taking center stage is Edge Computing. This technology promises to transform…
Case Study: Dashboards for Hybrid Cloud Process Supervision
Challenge and Background: The main challenge was to create a system capable of offering comprehensive monitoring across various data sources, cloud services and private…
WhatsApp for Transactional Notifications: Perspectives and Applications
In a world where digitalization is redefining customer-business interaction, WhatsApp has emerged as a key tool in the financial sector. Its role in communicating…
Unlocking Work-Life Balance: A Strategic Imperative for IT Professionals
In the fast-paced world of Information Technology, professionals often find themselves at the forefront of technological advancements, working tirelessly to deliver innovative solutions to…
Data Warehouse vs. Data Lake: 2 Keys to Data Management
Navigating the Ocean of Data In today’s era of data proliferation, financial institutions face the challenge of managing, storing and analyzing massive amounts of…
What is The Singularity? Science Fiction or Near Future?
Technological Singularity: From the screen to Reality When we think about artificial intelligence surpassing human intelligence, it’s like something we only see in movies.…
The 10 Most Important Facts to Know about Zero Trust Architecture
In the current era of cybersecurity, where threats are constantly evolving and traditional perimeters have become obsolete, organizations are challenged to protect their networks…
The Best Examples of Artificial Intelligence in Insurance
The integration of artificial intelligence (AI) in the insurance sector is not just an emerging trend, but an ongoing revolution. This article explores concrete…
The 5 Key Communication Strategies During Service Failures
Modern financial companies are increasingly operating like technology companies, integrating digital solutions into their daily operations. This fusion of finance and technology offers unprecedented…
The DKIM Digital Signature: Strengthens the Security of Business Email
In an environment where dependence on email as a means of corporate communication remains high, the security and authenticity of each message are essential…
Designing a Customer-Centric Customer Journey for Banks – Examples
In this digital age we are living, banks face the challenge of not only attracting customers, but also keeping them engaged and satisfied in…
The 4 Key Factors of Productivity in the Digital Era
The transition to remote and hybrid work models has fundamentally altered how productivity is measured and achieved. In this new era, productivity transcends traditional…
Top 4 Innovations in Cybersecurity Insurance: Protecting Businesses Towards Digital Maturity
In a business world deeply intertwined with technology, cyber risks emerge as a constant threat. Every organization, from startups to multinationals, is exposed to…
The best examples of Insurance Innovation: Small Products, Big Impact
The insurance sector, traditionally characterized by its conservative approach and entrenched business models, is now at the heart of a digital revolution. This metamorphosis…
The Customer Journey Map in Insurance: Identifying Pain Points and Opportunities
In the insurance industry, the customer journey has become a crucial element of business success. With the advancement of technology and changing consumer expectations,…
Navigating a Customer Journey Map in Banking: Identifying Pain Points and Opportunities
The banking sector, in its tireless search for operational excellence and customer satisfaction, is facing a formidable challenge: unraveling the complex paths of the…
What is the Customer Journey Map? An Essential Tool for Financial Institutions
In a world where interaction phygital becomes the norm, financial institutions face pressure to understand and improve every touchpoint with their customers. This is…
NPS Benchmarking in the Financial Industry: Analysis to Improve NPS
In an era where digitalization is redefining interactions between customers and financial institutions, measuring customer satisfaction has become more crucial than ever. One of…
Regulatory Overview of Digital and Electronic Signatures in Latin America: A Detailed Analysis
Latin America, with regulatory heterogeneity, presents a unique scenario to explore the application and combination of digital and electronic signatures in the generation and…
The Power of SMS Surveys: Maximizing Customer Feedback
Financial organizations face a growing need to adapt and respond to changing customer expectations. In this context, satisfaction surveys play a crucial role in…
The Double Face of Personalization: Deciphering its negative and positive impacts
According to recent research by Periscope by McKinsey, 49% of consumers actively sign up to receive personalization, highlighting its importance in the current landscape.…
What do you need to succeed as an IT Leader today? Actionable Steps to Elevate Your IT Career and Lead Your Team Forward
In the intricate tapestry of the modern business landscape, Information Technology (IT) threads its way through every corner, binding disparate elements into a cohesive…
Satisfaction Surveys on WhatsApp: A Strategic Customer Experience Approach
Customer communication has evolved beyond traditional methods like email and phone calls. Now, instant messaging platforms like WhatsApp have become vital channels to interact…
The difference between CCM and CRM: Which is the right tool for my company?
Currently, companies are adopting a large number of technological tools to improve their processes and increase their efficiency. Two of these tools are CCM…
The Power of Dedicated Innovation Time: Unpacking Google’s 20% Time Policy
In the annals of corporate innovation, few strategies have garnered as much attention and admiration as Google’s 20% time policy. This seemingly simple idea…
Democratizing Software Development: A Double-Edged Sword for Business and Technology Leaders
In the modern business landscape, software is no longer just a tool; it’s the backbone that supports operational efficiency, innovation, and competitive advantage. Traditionally,…
Measuring Customer Experience: What type of survey should I use? Examples
Customer experience measurement is essential for any organization looking to grow and prosper in today’s competitive marketplace. In the financial industry, where the user…
