Accelerating innovation in insurance
Delivering superior solutions, reducing change risks and costs, and ensuring employee buy-in. That is what innovation is all about. While new innovations are occurring…
6 simple things that guarantee better debt collection recovery rates
Collection managers are faced with rising delinquencies as costs continue to become burdens. Here are six strategies that are easy to apply to improve…
The Best Examples for a Text Message Collections Strategy – 6 Templates for SMS Collections
If you want to get paid on time, you need to act before the payment due date. Timing of reminders is therefore crucial. Likewise,…
How to handle debt recovery with Collection Automation – The Top Reasons for Late Payments and how to handle them
In this article, we explain how automation can help manage debt recovery and discuss the major factors that contribute to customer payment delays and…
What are the effects of the so-called API Economy on the financial industry
In today’s digital landscape, application programming interfaces, better known as APIs, control everything from the complexity of Amazon Web Services to a simple TikTok.…
Mapping Process makes Digital Transformation less abstract
– This article explains how the processes of the customer journey in the insurance industry can be mapped to small automated solutions to create…
6 Ways to improve automated cross-selling campaigns
It is well known that the incremental cost of selling to current customers is generally much lower than selling to new customers. Throughout our…
How to improve customer experience of online quotes to increase conversion
— How to improve customer experience of online quotes to increase conversion of insurance policies — People want three things from online insurance quotes…
The 4 stages of digital maturity
– In this article we discuss the 4 stages of digital maturity we have discovered in DANAconnect during 15 years of automating communications for…
Single-channel, Multi-channel, Omni-channel or Cross-channel? What is the best strategy?
Discovering the best strategy for Single-channel, Multi-channel, Omni-channel or Cross-channel is essential to building a loyal customer base and paving the way for future…
What are Spamtraps and how they can affect email delivery?
What are spamtraps? Spamtrap is a buzzword and it sounds like something bad, but really, what are spamtraps? Different email providers and blacklist providers…
The painful IT Architect’s dilema of embracing disruptive technologies while still dealing with legacy systems
Due to increasingly high expectations from customers and the ongoing growth of digital native companies, banks and insurers are rapidly introducing advanced solutions that…
The 6 Worst Reasons Why Your Corporate Email Goes to Spam
Having the infrastructure to send bulk email, such as marketing campaigns, collections or alerts, is the simplest part. If corporate email goes to spam…
What do successful companies do differently to improve their customer experience?
More than ever, companies and organizations are feeling the pressure to deliver great experiences to their customers.While a little customer annoyance might not have…
Why your open rates are wrong [and will remain that way]
The technology behind the email open rate statistic has always been pretty straightforward: an image, usually a single pixel, is placed inside the email.…
Adoption of financial self-services grows in tandem with digital trust
As the world finally turns the page to a new post-pandemic chapter, one thing really evident in the financial sector has been the increase…
How to avoid the 5 worst problems in customer communications
Customer communications comes from every touchpoint in the relationship, and ideally, it should go bidirectional, but that would imply that only two parties are…
Why automating credit card approvals makes more sense than ever
As more and more countries push forward their initiatives related to a cashless economy, the credit card industry is expected to grow by leaps…
The 10 worst reasons why your emails are slowed down or blocked by Gmail and other ISPs
Did you know that your IP addresses for sending email could be blocked? This blocking can cause email marketing and emails in general not…
