Climate Change and the Insurance Industry Climate change has become an undeniable reality and its influence on the insurance industry is increasingly visible. Extreme…
In order to achieve a successful digital transformation, it is imperative to have a comprehensive understanding of how the customer interacts with our company…
The financial services industry is rapidly evolving, and digital transformation has become a top priority for companies looking to remain competitive. One of the…
In the digital age, customers expect quick and easy access to their financial documents. Banks, insurers and other financial institutions have responded by offering…
Omnichannel is a term that has become increasingly relevant in the financial industry as institutions look for ways to improve the customer experience through…
The insurance and financial industries are undergoing significant transformation, driven by technology, data, and changing customer behavior. Businesses are becoming more like software companies,…
Cloud SMTP for Application-to-Person (A2P) email is a powerful business tool that can help make your business more efficient and effective. It enables businesses…
Source of data: Google Earlier this month (nov, ’22), Google Mexico announced the launch of Google Wallet, taking advantage of the country’s growing smartphone…
When talking about automation, many people are confused about the difference between business process automation (BPA) and robotic process automation (RPA). Both of these…
Chatbots are quickly becoming the go-to solution for most businesses. These digital assistants provide a number of useful services. They can take care of…
The shadow IT phenomenon continues to challenge enterprises, as employees are continuing to use personal cloud storage, devices and apps for work at an…
In the new digital age, businesses are facing unprecedented challenges and opportunities. The confluence of AI, cloud, mobile, and other emerging technologies is creating…
Delivering superior solutions, reducing change risks and costs, and ensuring employee buy-in. That is what innovation is all about. While new innovations are occurring…
This new digital service will assist banks and insurers in recovering overdue debts. It is a profitable, efficient and immediate response that will change…
Your company can choose an outsourced solution to help you manage collections or create your own debt processes in-house. Either way, debt recovery automation…
Collection managers are faced with rising delinquencies as costs continue to become burdens. Here are six strategies that are easy to apply to improve…
In today’s digital landscape, application programming interfaces, better known as APIs, control everything from the complexity of Amazon Web Services to a simple TikTok.…
— How to improve customer experience of online quotes to increase conversion of insurance policies — People want three things from online insurance quotes…
Discovering the best strategy for Single-channel, Multi-channel, Omni-channel or Cross-channel is essential to building a loyal customer base and paving the way for future…
What are spamtraps? Spamtrap is a buzzword and it sounds like something bad, but really, what are spamtraps? Different email providers and blacklist providers…
Due to increasingly high expectations from customers and the ongoing growth of digital native companies, banks and insurers are rapidly introducing advanced solutions that…
Having the infrastructure to send bulk email, such as marketing campaigns, collections or alerts, is the simplest part. If corporate email goes to spam…
More than ever, companies and organizations are feeling the pressure to deliver great experiences to their customers.While a little customer annoyance might not have…
The technology behind the email open rate statistic has always been pretty straightforward: an image, usually a single pixel, is placed inside the email.…
Customer communications comes from every touchpoint in the relationship, and ideally, it should go bidirectional, but that would imply that only two parties are…