Climate Change Adaptation: The New Horizon for Insurers
Climate Change and the Insurance Industry Climate change has become an undeniable reality and its influence on the insurance industry is increasingly visible. Extreme…
4 real examples of Customer Journey Mapping as the key to a successful digital transformation
In order to achieve a successful digital transformation, it is imperative to have a comprehensive understanding of how the customer interacts with our company…
Best practices to implement DMARC without losing deliverability
In this article we will discuss how we have successfully applied our “dmarc – relaxed – to – dmarc – strict” step-by-step methodology to…
The positive impact of using one single CCM tool for the entire customer journey
The financial services industry is rapidly evolving, and digital transformation has become a top priority for companies looking to remain competitive. One of the…
How to use WhatsApp to offer information and document self-service
In the digital age, customers expect quick and easy access to their financial documents. Banks, insurers and other financial institutions have responded by offering…
Top 5 tips to protect your business and customers from QRshing
At present, the use of QR codes has become more and more popular in various industries. Consumers can scan a code with their mobile…
How omnichannel can improve the customer experience
Omnichannel is a term that has become increasingly relevant in the financial industry as institutions look for ways to improve the customer experience through…
Why is SPF important for email security?
Security is a crucial issue for financial institutions, banks and insurance. These sectors handle a large amount of sensitive data, so it is expected…
IP Addresses for Transactional and Marketing Email: Best Practices for Optimal Deliverability
Did you know that if you mismanage dedicated IP addresses you could block not only the IP address, but even your domain name? In…
Agile Transformation Drives Cultural Change and Ensures Long-Term Success in the Insurance Industry
The insurance and financial industries are undergoing significant transformation, driven by technology, data, and changing customer behavior. Businesses are becoming more like software companies,…
Digital transformation in insurance: how API and Open Insurance are redefining the industry
The trend in the insurance industry to open up sharing data through technology is a very current practice known as Open Insurance, in which…
Automation Strategy for Collections and Renewals in Insurance
Process automation is a valuable tool for any company that seeks to improve its productivity and achieve optimal results. In the field of renewals…
The Phygital Revolution in Financial Services
Welcome to the world of Phygital, a combination of physical and digital capabilities that is quickly becoming the next big trend in the financial…
Navigating Uncertainty: Empowering Clients to Secure Their Financial Future with Life Insurance
The modern world is full of uncertainty, and many people are increasingly aware of the risks they face to their economic security. From job…
Digital Glossary 101: Understanding the Lingo of this Digital World
In today’s digital world, it’s important to understand the terms and language used to describe the various aspects of the digital realm. This article…
Understanding Phishing Attacks: Spear Phishing, Whaling, Vishing, Spoofing, Smishing and How They Affect Your Brand Reputation
In the digital age, companies are more vulnerable than ever to malicious attacks. Phishing is a form of attack that uses email, phone, text,…
A Communication Strategy to Build Trust in Your SMS Channel
It is always difficult to trust the people we don’t know. It’s the same for people, for brands and for messages coming in the…
What is Cloud SMTP and how can it help your business?
Cloud SMTP for Application-to-Person (A2P) email is a powerful business tool that can help make your business more efficient and effective. It enables businesses…
How Microservices Orchestration Transformed Finances: Opportunities and Challenges
The financial industry has always been a leader in the application of new technologies to drive efficiency and reduce cost. As the industry moves…
Google Launches Google Wallet in Mexico: What This Means for the Mexican Market
Source of data: Google Earlier this month (nov, ’22), Google Mexico announced the launch of Google Wallet, taking advantage of the country’s growing smartphone…
Business Process Automation versus Robotic Process Automation: What is the difference?
When talking about automation, many people are confused about the difference between business process automation (BPA) and robotic process automation (RPA). Both of these…
How to Leverage Virtual Assistants with Conversational Intelligence to Improve Customer Satisfaction – CSAT
Chatbots are quickly becoming the go-to solution for most businesses. These digital assistants provide a number of useful services. They can take care of…
Mobile wallets are redefining communication channels with push notifications
While push notifications are one of the best and cheapest ways to engage with your customers, they are useless if they are not installed.…
Low-code/no-code: transforms shadow IT problems into enterprise innovation
The shadow IT phenomenon continues to challenge enterprises, as employees are continuing to use personal cloud storage, devices and apps for work at an…
Automation vs. Jobs: The Great Resignation Debate For Business Leaders
In the new digital age, businesses are facing unprecedented challenges and opportunities. The confluence of AI, cloud, mobile, and other emerging technologies is creating…
How digitalization Is Changing The Face Of Insurance
What will the future of insurance look like? How is digitalization changing the face of insurance? These are some of the questions that occupy…
Accelerating innovation in insurance
Delivering superior solutions, reducing change risks and costs, and ensuring employee buy-in. That is what innovation is all about. While new innovations are occurring…
Creating opportunities with SMEs lending for banks and credit unions
In this new postpandemic credit cycle, SMEs will be not only one of the most important economic sectors, but also one of the most…
New WhatsApp Business API service: What does it mean for your company?
The key information you need to understand and get the most out of WhatsApp Business API for your business. On May 19, 2022, Meta…
There is a new way banks and insurers collect overdue debts
This new digital service will assist banks and insurers in recovering overdue debts. It is a profitable, efficient and immediate response that will change…
Renewal is a continuous selling process that starts at onboarding
Renewal is an ideal time to cross-sell, up-sell and sometimes even down-sell. It is also a time to gather feedback from clients and strengthen…
How Accounts Receivable Automation Improves Debt Recovery
Your company can choose an outsourced solution to help you manage collections or create your own debt processes in-house. Either way, debt recovery automation…
6 simple things that guarantee better debt collection recovery rates
Collection managers are faced with rising delinquencies as costs continue to become burdens. Here are six strategies that are easy to apply to improve…
The Best Examples for a Text Message Collections Strategy – 6 Templates for SMS Collections
If you want to get paid on time, you need to act before the payment due date. Timing of reminders is therefore crucial. Likewise,…
How to handle debt recovery with Collections Automation – The Top Reasons for Late Payments and how to handle them
In this article, we explain how automation can help manage debt recovery and discuss the major factors that contribute to customer payment delays and…
What are the effects of the so-called API Economy on the financial industry
In today’s digital landscape, application programming interfaces, better known as APIs, control everything from the complexity of Amazon Web Services to a simple TikTok.…
Mapping Process makes Digital Transformation less abstract
– This article explains how the processes of the customer journey in the insurance industry can be mapped to small automated solutions to create…
6 Ways to improve automated cross-selling campaigns
It is well known that the incremental cost of selling to current customers is generally much lower than selling to new customers. Throughout our…
How to improve customer experience of online quotes to increase conversion
— How to improve customer experience of online quotes to increase conversion of insurance policies — People want three things from online insurance quotes…
The 4 stages of digital maturity
– In this article we discuss the 4 stages of digital maturity we have discovered in DANAconnect during 15 years of automating communications for…
Single-channel, Multi-channel, Omni-channel or Cross-channel? What is the best strategy?
Discovering the best strategy for Single-channel, Multi-channel, Omni-channel or Cross-channel is essential to building a loyal customer base and paving the way for future…
What are Spamtraps and how they can affect email delivery?
What are spamtraps? Spamtrap is a buzzword and it sounds like something bad, but really, what are spamtraps? Different email providers and blacklist providers…
The painful IT Architect’s dilema of embracing disruptive technologies while still dealing with legacy systems
Due to increasingly high expectations from customers and the ongoing growth of digital native companies, banks and insurers are rapidly introducing advanced solutions that…
The 6 Worst Reasons Why Your Corporate Email Goes to Spam
Having the infrastructure to send bulk email, such as marketing campaigns, collections or alerts, is the simplest part. If corporate email goes to spam…
What do successful companies do differently to improve their customer experience?
More than ever, companies and organizations are feeling the pressure to deliver great experiences to their customers.While a little customer annoyance might not have…
Why your open rates are wrong [and will remain that way]
The technology behind the email open rate statistic has always been pretty straightforward: an image, usually a single pixel, is placed inside the email.…
Adoption of financial self-services grows in tandem with digital trust
As the world finally turns the page to a new post-pandemic chapter, one thing really evident in the financial sector has been the increase…
How to avoid the 5 worst problems in customer communications
Customer communications comes from every touchpoint in the relationship, and ideally, it should go bidirectional, but that would imply that only two parties are…
Why automating credit card approvals makes more sense than ever
As more and more countries push forward their initiatives related to a cashless economy, the credit card industry is expected to grow by leaps…
The 10 worst reasons why your emails are slowed down or blocked by Gmail and other ISPs
Did you know that your IP addresses for sending email could be blocked? This blocking can cause email marketing and emails in general not…
