We speak the same language ...

Developer Support

It is a recommended plan for companies that regularly undertake communications automation initiatives. It offers unique tools to develop and debug integrations, as well as direct support from DANAconnect automation specialists.

Developer support offered by developers:

  • Possibility of adding an extension for new functional projects see: Innovation Projects Boost.
  • Case attention by DANAconnect developers.
  • Users with access to DANAconnect Helpdesk DevOps.
  • Access to the DANAconnect developer forum.
  • Offered 12 hours a day (7 am – 7 pm UTC -4) from Monday to Friday.
  • Support in identifying errors when trying to use APIs.
  • Access to code examples and use cases.
  • Support via email, telephone or remote assistance.

Special Developers Support Tools

Development and quality environments:

It offers an environment for development another for testing
Enabling Conversations in debug mode:
It allows debugging a contact, step by step, all the way through the communication flow.
Export and import conversations:
Expedite migration to the production environment.
Technical reports of conversation codes and contact lists:
It facilitates access to technical data required in the APIs.

 Developer Support Plan Description

Type of support

Support in the integration of DANAconnect APIs and existing functionalities

Payment Method

monthly add on

Multichannel Support

via ticket
via email
via phone

Attention hours

7 am – 7 pm Monday through Friday (UTC -4)

Can I change plans?

Yes. You can change and combine any of the support plans at any time.