Receives a secure link
Accesses it through an available channel without visiting a branch.
Digital Onboarding with KYC and AML
Turn customer onboarding into a secure, verifiable digital process
Automate data and document capture, coordinate identity verification and KYC/AML checks, manage exceptions, and trigger internal processes from a single journey.
DC
Individual application
New customer onboarding
75% complete
- Data and documentsForm and centralized case file Completed
- Identity verificationIntegrated services and process rules Verified
- KYC and AML checksRequirement assessment and review Under review
- Approval and activationContinuation into the internal system Pending
4/4Documents
1Human review
100%Traceability
More than digitizing a form
The true outcome of onboarding is a case file ready for a decision
The customer sees a simple experience. Behind the scenes, the institution needs every data point, document, verification, and exception to reach the right place without losing context.
A shift in perspective
It is not about moving forms online. It is about helping the case file move forward.
Missing information
Scattered documents
Disconnected verifications
Unassigned exceptions
Two journeys that must move forward as one
What the customer experiences
CASE
What the institution orchestrates
01
Creates the case file
Links the contact, product, and applicable requirements.
Completes data and documents
Sees what is missing, uploads files, and receives confirmations.
02
Organizes and verifies
Centralizes information and triggers identity verification.
Corrects only what is needed
Receives specific instructions when a requirement needs attention.
03
Runs KYC/AML checks
Applies rules and integrations while routing exceptions separately.
Receives confirmation
Knows that the application has moved forward and what happens next.
04
Approves, escalates, or requests changes
Continues to activation or assigns the case to the appropriate owner.
The case file at the core
Everything converges in a case that preserves context
Instead of distributing onboarding across disconnected tools, DANAconnect keeps every capability centered on the same case file and its next action.
Structured capture
Configurable forms, data, and files linked to the contact.
Intelligent tracking
Personalized reminders and links based on what is still missing.
Digital case file#DC-20481
Ready for a decision
Applicant dataComplete
Required documents4 of 4
Identity verificationCompleted
Configured checksCompleted
Current ownerCompliance
Next actionReview the exception and continue to activation
Integrated services
APIs for identity, KYC/AML, and continuity with internal systems.
Human judgment
Alerts, tasks, or tickets only when the case requires review.
Decision-based orchestration
The flow adapts to the case instead of forcing it to follow a rigid path
Each outcome can trigger a different route. This automates predictable steps without removing the judgment required for exceptions.
Ifthe case file is complete
→
Thenrun the configured verifications
Ifa document is missing
→
Thenrequest only that requirement
Ifa rule generates an exception
→
Thenassign the case and its context to the appropriate owner
Ifthe application is approved
→
Thencontinue to the core system and communicate the outcome
One architecture, different stages
Not every onboarding journey starts or ends in the same place
Configure requirements, rules, owners, and integrations based on the product and the required level of due diligence.
Account opening
From the initial application through continuation into banking systems.
Policyholder onboarding
Collection of supporting documents, approvals, and service or product activation.
Credit applications
Information, supporting documents, verifications, and exception handling in a continuous case.
Case file updates
Periodic due diligence without rebuilding the customer relationship from scratch.
The foundation behind the process
Connected from the start
Digital channelsEmail, SMS, and other coordinated touchpoints.
Data and documentsStructured information and files associated with the customer.
APIs and servicesVerification services, core systems, CRM, help desk, and external systems.
Operational historyStatuses, events, owners, and communications throughout the journey.
Design onboarding that moves at the pace of your customers and controls
Discover how DANAconnect can orchestrate capture, verification, tracking, and activation throughout your KYC and AML onboarding process.
Request a demo