Automation to generate a digital service contract, based on a template, which inserts a digitally signed certificate in the issued document.
In this growing catalog you can find use cases with specific solutions for the needs of your industry
Customer Satisfaction Measurement Before Renewal
Automatically sends a survey 6 months before the renewal date that allows the customer to answer their opinion about the service.
Annual NPS Measurement – Net Promoter Score
Gauges customer loyalty by sending a survey to customers asking the single question to respond with a click
Customer Satisfaction Survey After a Claim – Claim CSAT
Automatically sends a survey after a claim process that allows the customer to submit their feedback with a single click.
New Customer Effort Survey – Onboarding CES
Automation that asks customers how easy was the onboarding process using the Customer Effort Score methodology and trigger a followup according the response.
Customer satisfaction by product – CSAT Product
Automatically sends a message by email or text message to respond with a single click the customer satisfaction by product.
Customer centric data model for Insurance
Customer centric data model provides the basis for storing data to track the evolution of customers and improve customer experience in insurance.