Blog DANAconnect

Artificial Intelligence, Channel Strategies, Digital transformation

1 month ago

What’s the Difference Between Chatbots with Agentic AI and Traditional Chatbots?

As artificial intelligence becomes increasingly sophisticated, traditional chatbots are being overtaken by a new generation of intelligent agents known as Chatbots with Agentic AI.…

How to Implement Agentic AI to Enhance the Banking Customer Experience

5 Signs Your Identity Verification Process Needs an Upgrade

1 month ago

How to Implement Agentic AI to Enhance the Banking Customer Experience

1 month ago

How to Prevent Fraud and Streamline Onboarding: Biometric Validation Solutions

8 months ago

Case Studies, Digital transformation

1 year ago

Drastic Cost Reduction in Digital Document Management for Leading Insurance Company in Peru

The number one insurance company in Peru by customer count faced a significant challenge in document management and client communication handling. To reduce operating…

Artificial Intelligence, Billing & Collections Automation, Case Studies, Channel Strategies

1 year ago

Digital Document Management: From only Email to Omnichannel in 5 Weeks

The collections department of one of the largest telecommunications companies in LATAM normally sent their invoices via email. However, the company only had 41%…

Channel Strategies, Customer Experience, Digital transformation, SMS Automation

1 year ago

Channel Strategy: Choosing Between WhatsApp and SMS

In the dynamic realm of business communications, selecting the right channel to interact with customers is more crucial than ever. The decision to use…

Agile Transformation, Digital transformation, IT Data Architecture, Leadership and innovation

1 year ago

How Serverless Architectures Change and Expand the Role of Infrastructure Managers

Cloud technology is evolving at a rapid pace, transforming not only how businesses operate but also the role of those who manage their technological…

Agile Infrastructure Coming to a Serverless Era - Serverless Architecture

Artificial Intelligence, Customer Experience, Digital transformation, Leadership and innovation

1 year ago

Document Processing Automation with AI: Redefining Efficiency

En Español Imagine a world where paperwork is not an insurmountable mountain, where every document, from the most tedious invoice to the most complex…

Document Processing Automation: Redefining What It Means to Be Efficient

Channel Strategies, Digital transformation, Email Automation, Information Security

1 year ago

Email Security: Relaxed DMARC vs. Strict DMARC

Español DMARC Online Tool Understanding that 91% of cyberattacks start through the email channel, companies are on the front line of protecting against emerging…

Relaxed DMARC vs Strict DMARCExplained easily - Validate your domain with our free online dmarc validation tool

Agile Transformation, Digital transformation, Insurance & Insurtech, Leadership and innovation

1 year ago

Operational Efficiency: The Competitive Advantage of European vs. Latam Insurers

In the complex panorama of the insurance sector, a recent McKinsey report on the state of the market in 2023 has shed light on…

Latam Insurers twice the costs than European Insurers

Customer Communication Compliance, Digital transformation, Information Security, Leadership and innovation

1 year ago

New 2024 Email Requirements of Google and Yahoo: A Guide for Businesses

Source: Google Email Sender Guidelines In an era where fraud and cyberattacks via email are reaching an uncontrollable point, companies face the challenge of…

2024 Requirements for Emails to Google and Yahoo

Digital transformation, Information Security, IT Data Architecture, Leadership and innovation

1 year ago

Hybrid Cloud and Multi-Cloud: Demystifying Concepts for Business Professionals

In the current era, where digitalization and operational efficiency are cornerstones for business success, understanding the concepts of Hybrid Cloud and Multi-Cloud, and Cloud…

hybrid cloud vs multi cloud Demystifying Concepts

Digital transformation, Information Security, Leadership and innovation

1 year ago

Technology Team Management Strategies: Trends 2020 – 2023 and Evolution 2024-2025

In the fast-paced and ever-evolving world of technology, team management faces unique and changing challenges. From adopting new technologies to effectively managing remote teams,…

Technology Adoption and Integration Process

Digital transformation, Information Security, IT Data Architecture, Leadership and innovation

1 year ago

Edge Computing: Preparing for the New Technological Wave

Technology is constantly evolving, and one of the most significant trends that is taking center stage is Edge Computing. This technology promises to transform…

Agile Transformation, Case Studies, Digital transformation, Information Security, IT Data Architecture

1 year ago

Case Study: Dashboards for Hybrid Cloud Process Supervision

Challenge and Background: The main challenge was to create a system capable of offering comprehensive monitoring across various data sources, cloud services and private…

Banking & Fintech, Channel Strategies, Digital transformation

2 years ago

WhatsApp for Transactional Notifications: Perspectives and Applications

In a world where digitalization is redefining customer-business interaction, WhatsApp has emerged as a key tool in the financial sector. Its role in communicating…

Leadership and innovation

2 years ago

Unlocking Work-Life Balance: A Strategic Imperative for IT Professionals

In the fast-paced world of Information Technology, professionals often find themselves at the forefront of technological advancements, working tirelessly to deliver innovative solutions to…

Customer Experience, Digital transformation, IT Data Architecture, Leadership and innovation

2 years ago

Data Warehouse vs. Data Lake: 2 Keys to Data Management

Navigating the Ocean of Data In today’s era of data proliferation, financial institutions face the challenge of managing, storing and analyzing massive amounts of…

Artificial Intelligence, Leadership and innovation

2 years ago

What is The Singularity? Science Fiction or Near Future?

Technological Singularity: From the screen to Reality When we think about artificial intelligence surpassing human intelligence, it’s like something we only see in movies.…

Agile Transformation, Artificial Intelligence, Information Security, IT Data Architecture

2 years ago

The 10 Most Important Facts to Know about Zero Trust Architecture

In the current era of cybersecurity, where threats are constantly evolving and traditional perimeters have become obsolete, organizations are challenged to protect their networks…

Agile Transformation, Artificial Intelligence, Customer Experience, Digital transformation

2 years ago

The Best Examples of Artificial Intelligence in Insurance

The integration of artificial intelligence (AI) in the insurance sector is not just an emerging trend, but an ongoing revolution. This article explores concrete…

Channel Strategies, Customer Experience, Leadership and innovation

2 years ago

The 5 Key Communication Strategies During Service Failures

Modern financial companies are increasingly operating like technology companies, integrating digital solutions into their daily operations. This fusion of finance and technology offers unprecedented…

Digital transformation, Information Security

2 years ago

The DKIM Digital Signature: Strengthens the Security of Business Email

In an environment where dependence on email as a means of corporate communication remains high, the security and authenticity of each message are essential…

Discover how the DKIM Digital Signature contributes to email security in businesses, enhancing authenticity and protecting against email fraud

Digital transformation

2 years ago

Designing a Customer-Centric Customer Journey for Banks – Examples

In this digital age we are living, banks face the challenge of not only attracting customers, but also keeping them engaged and satisfied in…

How to Create a Customer-Centric Banking Customer Journey?

Agile Transformation, Digital transformation, Leadership and innovation

2 years ago

The 4 Key Factors of Productivity in the Digital Era

The transition to remote and hybrid work models has fundamentally altered how productivity is measured and achieved. In this new era, productivity transcends traditional…

Agile Transformation, Artificial Intelligence, Digital transformation, Information Security, Leadership and innovation

2 years ago

Top 4 Innovations in Cybersecurity Insurance: Protecting Businesses Towards Digital Maturity

In a business world deeply intertwined with technology, cyber risks emerge as a constant threat. Every organization, from startups to multinationals, is exposed to…

Agile Transformation, Artificial Intelligence, Digital transformation

2 years ago

The best examples of Insurance Innovation: Small Products, Big Impact

The insurance sector, traditionally characterized by its conservative approach and entrenched business models, is now at the heart of a digital revolution. This metamorphosis…

Agile Transformation, Customer Experience, Digital transformation

2 years ago

The Customer Journey Map in Insurance: Identifying Pain Points and Opportunities

In the insurance industry, the customer journey has become a crucial element of business success. With the advancement of technology and changing consumer expectations,…

Customer Journey Flow Car Insurance Purchase

Agile Transformation, Customer Experience, Digital transformation

2 years ago

Navigating a Customer Journey Map in Banking: Identifying Pain Points and Opportunities

The banking sector, in its tireless search for operational excellence and customer satisfaction, is facing a formidable challenge: unraveling the complex paths of the…

Customer Journey Flow for Bank Account Opening

Agile Transformation, Customer Experience, Digital transformation

2 years ago

What is the Customer Journey Map? An Essential Tool for Financial Institutions

In a world where interaction phygital becomes the norm, financial institutions face pressure to understand and improve every touchpoint with their customers. This is…

Customer Experience, Digital transformation

2 years ago

NPS Benchmarking in the Financial Industry: Analysis to Improve NPS

In an era where digitalization is redefining interactions between customers and financial institutions, measuring customer satisfaction has become more crucial than ever. One of…

Automatic communication flow: NPS Surveys via rich text message

Digital transformation, Information Security

2 years ago

Regulatory Overview of Digital and Electronic Signatures in Latin America: A Detailed Analysis

Latin America, with regulatory heterogeneity, presents a unique scenario to explore the application and combination of digital and electronic signatures in the generation and…

Customer Experience, Digital transformation, SMS Automation

2 years ago

The Power of SMS Surveys: Maximizing Customer Feedback

Financial organizations face a growing need to adapt and respond to changing customer expectations. In this context, satisfaction surveys play a crucial role in…