In each session, we support and guide each participant to ensure the effectiveness of the processes they wish to accomplish on the platform. All this through workshops and online sessions, where we provide tools and best practices that empower you to optimize your communications processes and automations.
Duration 4 hours Theoretical / practical workshop
This session is a first approach to the platform, which involves the use of the main modules: Conversation Manager and Contact Manager. At the end of this workshop, you can execute simple exercises to send emails and SMS, creating an essential contact list.
Workshop content:
Approximate duration of 3 hours. Practical Workshop
This practical workshop features in detail the use of the Contact Manager module to design, create and segment the customer contact list.
Workshop content:
Approximate duration of 3 hours. Practical Workshop
This workshop focus on the creation of automated flows to create and activate simple cross-channel flows. Likewise, analyze the most common use cases of these automations.
Workshop content:
Duration of approximately 4 hours. Practical Workshop
This course deepens the knowledge in the handling of the Conversation Manager module and adds the functionality of Database Update.
Workshop content:
Duration of approximately 4 to 6 hours. Practical Workshop
This course is focused on training users in the advanced use of the Conversation Manager module.
Workshop content:
Duration of approximately 4 hours. Theoretical / Practical Workshop
This workshop allows users who already have knowledge or experience in the use of the platform to start using the Inbound module.
Workshop content:
Duration of approximately 4 hours. Practical Workshop
The participants of this workshop should have experience in the use of the platform. This workshop has a worktable style where the facilitator guides the configuration of the receivers within the platform.
Workshop content:
Duration of approximately 4 hours. Practical Workshop
This workshop aims at those users who wish to expand their knowledge to take their business processes to another level.
Workshop content:
The trainings are designed to scale with the progress of the users and progressively improve the result obtained by the automated flows in relation to the business objectives. Therefore, courses should be taken from the simplest to the most complex.
The training aims at all users who, in their daily work, directly use the DANAconnect platform automated flows creation, contact lists management and automations activation.
