Customer centric data model provides the basis for storing data to track the evolution of customers and improve customer experience in insurance.
Customer satisfaction by product – CSAT Product
Automatically sends a message by email or text message to respond with a single click the customer satisfaction by product.
Checklist for digital customer onboarding
The checklist for client digital onboarding is an automation that gives the tools to the customer for completing tasks and uploading personal docs.
New Customer Effort Survey – Onboarding CES
Automation that asks customers how easy was the onboarding process using the Customer Effort Score methodology and trigger a followup according the response.
Automation innovations validated by our customers:
+100
financial institutions as customers
17
presence in 17 countries
+128 Millions
end customers reached each month
With DANAconnect, I am able to send emails effectively as well as create surveys to obtain valuable information for my organization.
Senior Customer Relationship Manager
It is an excellent tool for sending communications by email, notifications and text messages, especially SMS with rich content.
Operational CRM Manager
Thanks to Danaconnect we can be on the phones and minds of our customers every day.
Business Intelligence Executive Manager
We can focus on other important activities within the organization thanks to DANAConnect’s process automation capabilities.
IT Systems and Infrastructure Manager
It provides an excellent service that allows notifications to be sent very quickly, which allows it to be competitive in the market.
Corporate Application Design Manager
With DANAconnect, I have access to more detailed reports of email and SMS sent, which allows for a more in-depth analysis.
Digital Channel Manager
Makes my job easier and has the ability to quickly integrate into any platform.
Development Manager – Regional Bank Top 10
It is a complete platform that helps me design and send surveys.
Customer Experience Manager
Good support on the platform, constant service and advice on innovation.
Director of Product Management – Regional Bank
Excellent, makes my day to day easier.
Community Manager
DANAconnect provides an excellent service that allows notifications to be dispatched very quickly, which makes it possible to be competitive in the market.
Corporate Application Design Manager
