Customer Experience Automation Solutions

Digitally Issued Service Contract

Digitally Issued Service Contract

Automation to generate a digital service contract, based on a template, which inserts a digitally signed certificate in the issued document.

chatbot whatsapp insurance

WhatsApp Chatbot for Insurance

WhatsApp Chatbot for Insurance is a customer service solution that automates responses, guarantees speed and efficiency at low cost

Automation innovations validated by our customers:

Mercantil Banco
Seguros Caracas
Customer logo Pacifico insurance
Customer logo Banesco
DANAconnect customer Prima
Oceánica de Seguros
Customer logo La Positiva
Banplus
Telefonica
tigo millicom

+100

financial institutions as customers

17

presence in 17 countries

+128 Millions

end customers reached each month

One platform for the whole Customer Journey

Get a centralized customer communication management platform that integrates ALL digital channels, triggers API webhooks and sends dynamic e-documents from a single repository.

Made for financial institutions

DANAconnect is a CCM platform that automates customer communication processes and adds industry-grade tools for security, governance and auditing.

Centralize, visualize and control

DANAconnect delivers the power to visualize in one place sent messages and all the senders that are used by your company to communicate with its customers.

Audit case by case

DANAconnect offers forensic information of each case related to a specific message, generates reports in native file format and helps demonstrating the whole routing of such message.

Comply with regulations

DANAconnect lets you manage special rules-based controls, flexible enough to accommodate your changing business requirements, time-slots and regulatory mandates.

Serve more customers, add new services, increase margins, improve the consistency and speed of your service with automated workflows that allow growth without increasing the number of employees, lowering repetitive tasks and human intervention.

Create a digital workforce and give your team the ability to do more with less

100% Digital Customer Journey

Eliminate manual processes end-to-end