Sequence of messages that are triggered once the policy expiration day has passed and the customer has not yet renewed the contract.
Assistance Services36Commercial Banks26Insurance Brokers38Insurance Companies37Insurance TPA26Retirement Funds20Savings Banks26Telecoms24
Customer Satisfaction Measurement Before Renewal
Automatically sends a survey 6 months before the renewal date that allows the customer to answer their opinion about the service.
Telegram Chatbot for Customer Service
Customer service solution that automates responses to messages and document self-services integrating chatbot technology through Telegram.
Customer Profile Change Alert
Notifies the client in real time when their contact information or passwords are changed and gives a tool to confirm it.
Automation innovations validated by our customers:
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financial institutions as customers
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country presence
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end customers reached each month
One platform for the whole Customer Journey
Get a centralized customer communication management platform that integrates ALL digital channels, triggers API webhooks and sends dynamic e-documents from a single repository.
Made for financial institutions
DANAConnect is a CCM platform that automates customer communication processes and adds industry-grade tools for security, governance and auditing.
Centralize, visualize and control
DANAConnect delivers the power to visualize in one place sent messages and all the senders that are used by your company to communicate with its customers.
Audit case by case
DANAConnect offers forensic information of each case related to a specific message, generates reports in native file format and helps demonstrating the whole routing of such message.
Comply with regulations
DANAConnect lets you manage special rules-based controls, flexible enough to accommodate your changing business requirements, time-slots and regulatory mandates.
Serve more customers, add new services, increase margins, improve the consistency and speed of your service with automated workflows that allow growth without increasing the number of employees, lowering repetitive tasks and human intervention.