Automation that asks customers how easy was the onboarding process using the Customer Effort Score methodology and trigger a followup according the response.
Customer centric data model for Insurance
Customer centric data model provides the basis for storing data to track the evolution of customers and improve customer experience in insurance.
Customer Profile Change Alert
Notifies the client in real time when their contact information or passwords are changed and gives a tool to confirm it.
Discovering the momentum for cross selling insurance policy
Leads are automatically monitored to predict the opportunity window for cross selling insurance policies before their existing policy with another company expires
Automation innovations validated by our customers:
+100
financial institutions as customers
17
presence in 17 countries
+128 Millions
end customers reached each month
One platform for the whole Customer Journey
Get a centralized customer communication management platform that integrates ALL digital channels, triggers API webhooks and sends dynamic e-documents from a single repository.
Made for financial institutions
DANAconnect is a CCM platform that automates customer communication processes and adds industry-grade tools for security, governance and auditing.
Centralize, visualize and control
DANAconnect delivers the power to visualize in one place sent messages and all the senders that are used by your company to communicate with its customers.
Audit case by case
DANAconnect offers forensic information of each case related to a specific message, generates reports in native file format and helps demonstrating the whole routing of such message.
Comply with regulations
DANAconnect lets you manage special rules-based controls, flexible enough to accommodate your changing business requirements, time-slots and regulatory mandates.
Serve more customers, add new services, increase margins, improve the consistency and speed of your service with automated workflows that allow growth without increasing the number of employees, lowering repetitive tasks and human intervention.
Create a digital workforce and give your team the ability to do more with less
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