Facebook Messenger Chatbot for Customer Service

 | Facebook Messenger Chatbot for Customer Service | messenger chatbot

What is the Facebook Messenger Chatbot for Customer Service?

By integrating Facebook Messenger Chatbots, companies can automate first-level customer service, answer requests and queries automatically, and streamline documents and invoices for self-service. These advantages will reduce customer support costs and increase business efficiency.

Want to see a demo?

Objectives

  • Respond to customer service cases that require immediacy and effective assistance.
  • Take advantage of a highly distributed application in the world as a digital channel.
  • Lower the volume of calls to the call center.
  • Improve the customer experience by offering more convenience, high availability, immediacy and up-to-date information.
  • Relate the corporate brand with innovation and cutting-edge technology.

Solution

Implementation of a digital customer service channel, which will route customer messages through an automated chatbot interacting with the Messenger application.

Customization

  • Additional lead capture sequences
  • Integration to send document and critical info through other channels for double layered security
  • Integration with webforms for entering info and uploading documents
  • Configuration of automatic response texts and options available to the user 100% tailored to the processes of your organization

Implementation time

  • 4 to 8 weeks

Prerequisites

  • DANAConnect Advanced account
  • Facebook Business account
  • Phone number assigned to the account
  • Activation approval by Facebook / WhatsApp

Cross Channel Strategy

  • Messenger as chatbot interface
  • SMS as alternative delivery channel for extra layer security
  • Email as alternative delivery channel for extra layer security
  • Webforms for entering employee data and documents

Want to see a demo?

Menu