Payment Due Alert with Automated Boost – Account Receivable Automation

Objectives:

• Offer the client a way to monitor important changes in their online profile.
• Provide a mechanism to quickly block the portal account if the client does not acknowledge having made changes in their profile.
• Send the message through alternative cross channels to ensure delivery.

Pre-requirements:

• DANAconnect Advanced

Solution:

Automated flow through alternative digital cross channels that improves the Account Receivable process guaranteeing the delivery of an alert if the client fails to make payment by the expiration date and provides access to links for online payment.

Customization options:

• Integration with specialized features and services in conjunction with the development departments of the institution.
• All text in messages are configurable.
• Cross-channel digital channels, utilizing email, SMS, push, mobile applications, automated calls, and/or other digital channels available to the organization.

Implementation timeframe:

• 1 to 2 weeks

Cross Channel Strategy:

The automation can be configured to send through the most convenient channel based on customer preferences or historical behavior. In the case that you do not have an email registered in the database, the system will send through an alternative channel, such as SMS or if, for example, the email has bounced in the past. You can also configure the system automatically to switch to automated call notifications as an alternative channel.

• SMS
• Email
• Automated voice call
• Push