Telegram Chatbot for Broker Requests
What is Telegram Chatbot for Broker Requests?
Telegram Chatbot for Broker Requests enables intermediaries and brokers to access a catalog of pre-structured requests that will support them in managing their customer portfolios.
- Use a low-cost service channel for the service of internal clients and intermediaries using the free Telegram APIs.
- Respond to cases of care that require immediacy and effective assistance.
- Take advantage of the highly distributed application in the world as a digital channel.
- Lower the volume of calls to the call center.
- Improve the customer experience by offering more convenience, high availability, immediacy and updated information in real time.
- Relate the corporate brand with innovation and cutting-edge technology.
Implementation of a digital customer service channel, which will route internal customer enquiries through an automated chatbot interacting with the Telegram IM application.
- Integration to send documents and critical info through other channels (email and SMS) for double layered security
- Webform integration for uploading and/or employees data and documents
- Configuration of automatic response texts and options available to the user 100% tailored to the processes of your organization
- 4 to 8 weeks
- DANAConnect Advanced account
Cross Channel Strategy
- Telegram as chatbot interface
- SMS as alternative delivery channel for extra layer security
- Email as alternative delivery channel for extra layer security
- Webforms for entering employee data and documents