Telegram Chatbot for Customer Service
What is Telegram Chatbot for Customer Service?
Using Telegram Chatbot integration Initial contact with customer service can be automated, questions and requests can be answered without human interaction, and customers can download documents and invoices without having to ask a representative.
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Objectives
- Lower customer service costs
- Respond to customer service cases that require immediacy and effective assistance.
- Take advantage of a highly distributed application in the world as a digital channel.
- Lower the volume of calls to the call center.
- Improve the customer experience by offering more convenience, high availability, immediacy and up-to-date information.
- Relate the corporate brand with innovation and cutting-edge technology.
Solution
Implementation of a digital customer service channel, which will route customer messages through an automated chatbot interacting with the Telegram IM application.
Customization
- Additional lead capture sequences
- Integration to send document and critical info through other channels for double layered security
- Webforms integration for entering customer info and documents
- Configuration of automatic response texts and options available to the user 100% tailored to the processes of your organization
Implementation time
- 4 to 8 weeks
Prerequisites
- DANAconnect Advanced account
Cross Channel Strategy
- Telegram as chatbot interface
- SMS as alternative delivery channel for extra layer security
- Email as alternative delivery channel for extra layer security
- Webforms for entering employee data and documents
