Telegram Chatbot for Sales Force Requests

Objectives

• Achieving outstanding customer service and customer experience internal to the company
• Use a low-cost service channel for the service of internal clients and intermediaries using the free Telegram APIs.
• Respond to cases of care that require immediacy and effective assistance.
• Take advantage of the highly distributed application in the world as a digital channel.
• Lower the volume of calls to the call center.
• Improve the customer experience by offering more convenience, high availability, immediacy and updated information in real time.
• Relate the corporate brand with innovation and cutting-edge technology.

Solution

Implementation of a digital customer service channel, which will route internal customer enquiries through an automated chatbot interacting with the Telegram IM application.

Customization

• Integration to send document and critical info through other channels (email and SMS) for double layered security
• Webform integration for uploading employee data and documents
• Configuration of automatic response texts and options available to the user 100% tailored to the processes of your organization

Implementation time

• 4 to 8 weeks

Prerequisites

• DANAconnect Advanced account

Cross Channel Strategy

• Telegram as chatbot interface
• SMS as alternative delivery channel for extra layer security
• Email as alternative delivery channel for extra layer security
• Webforms for entering employee data and documents