WhatsApp Chatbot for Banking
What is the WhatsApp Chatbot for Banking?
WhatsApp Chatbot for Banking is a first-level customer service solution that automates responses to messages and enables self-service for documents through the WhatsApp platform without human intervention.
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Objectives:
- Respond to customer service cases that require immediacy and effective assistance.
- Take advantage of the most downloaded application in the world as a digital channel.
- Lower the volume of calls to the call center.
- Improve the customer experience by offering more convenience, high availability, immediacy and up-to-date information.
- Relate the corporate brand with innovation and cutting-edge technology.
Solution
Creation of a digital customer service channel through the WhatsApp application that routes customer messages through an automated chatbot.
Customization
- Logo in the contact image
- Configuration of automatic response texts and options available to the user 100% tailored to the processes of your organization
- Emoticons in the texts
Implementation time
- 4 to 8 weeks
Prerequisites
- DANAconnect Advanced account
- Facebook Business account
- Phone number assigned to the account
- Activation approval by Facebook / WhatsApp
Want to see a live demo of the WhatsApp Chatbot for Insurance?
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