WhatsApp Chatbot for Banking

WhatsApp Chatbot for Banking

What is the WhatsApp Chatbot for Banking?

WhatsApp Chatbot for Banking is a first-level customer service solution that automates responses to messages and enables self-service for documents through the WhatsApp platform without human intervention.

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Objectives:

  • Respond to customer service cases that require immediacy and effective assistance.
  • Take advantage of the most downloaded application in the world as a digital channel.
  • Lower the volume of calls to the call center.
  • Improve the customer experience by offering more convenience, high availability, immediacy and up-to-date information.
  • Relate the corporate brand with innovation and cutting-edge technology.

Solution

Creation of a digital customer service channel through the WhatsApp application that routes customer messages through an automated chatbot.

Customization

  • Logo in the contact image
  • Configuration of automatic response texts and options available to the user 100% tailored to the processes of your organization
  • Emoticons in the texts

Implementation time

  • 4 to 8 weeks

Prerequisites

  • DANAconnect Advanced account
  • Facebook Business account
  • Phone number assigned to the account
  • Activation approval by Facebook / WhatsApp

Want to see a live demo of the WhatsApp Chatbot for Insurance?

Do you want to see a product demo?

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