Automation Specialist
USA/LATAM Remote Work

What DANAConnect is all about?

Here at DANAConnect, we make it easier for financial institutions to communicate with their customers. We are always looking for ways to improve their processes, lower costs and better customer experience through automation. To put it another way, we apply insurtech and fintech practices to banks and insurers to make things run smoothly and cheaper.

Our main product is a platform based on low-code smart flows and cross-channel technology that companies use to easily develop automation solutions by themselves. We develop, maintain, and operate this automation platform in-house. We also have a service division to deliver our customers with the solution already developed, tailored always using our own automation platform.

The products and services we offer are designed specifically for the financial and insurance industry, so we put extra focus on security, compliance, and privacy.

What is a good match?

If you like logic puzzles and solving problems, you would be an excellent candidate for this role at DANAConnect. If you have ideas you want to be included in final products, need to work with agility, and want to design and build solutions that matter to insurers and banks, then DANAConnect is the best candidate for you.

What this role is about?

In the role of Automation Specialist, you’ll be responsible for utilizing our proprietary automation platform and all its capabilities to create logic flows. While implementing all programmatic and operational initiatives via our automation platform, you will work closely with designers, developers, and project managers. Additionally, the automation specialist is responsible for maintaining the manuals, information, and documentation related to the use of the platform.

Skills needed

  • English and Spanish Full professional proficiency (Mandatory)
  • Deductive and logical approach to problem-solving
  • Excellent CSS and HTML skills
  • Familiarity with design software and technologies ( i.e Illustrator, Photoshop, etc )
  • Good delegation and time management skills
  • Familiarity using APIs (REST)
  • Understanding of Agile methodologies

Responsibilities of the role

  • Support in the production of help content for the DANAConnect Knowledge Center.
  • Create audiovisual content for DANAConnect Academy.
  • Implement automations that DANAConnect’s clients have contracted as professional services.
  • Produce automation models for DANAConnect Marketplace.
  • Support customers’ questions about how DANAConnect works.
  • Work with the DANAConnect team to configure Proofs of Concept for potential clients.
  • Keep business partners and customers up to date on new features provided by DANAConnect through newsletters and webinar support.
  • Attend operational and commercial status weekly.
  • Team up with the rest of the staff to improve DANAConnect’s customer experience.
  • Contribute to measurements of the DANAConnect customer experience.
  • Promote new initiatives in DANAConnect aimed at improving the service quality.

What are the benefits?

  • We have a lot of people with multiple skills at DANAConnect like Design + Sales or Marketing + Video Editing + Code. It’s up to you to define your job description to describe what you’re most passionate about.
  • We work remotely, even before the Covid, so you can work from home.
  • DANAConnect is stable with more than 10 years but our team is small and still growing, so there is a lot of room for growth.
  • Regardless of the amount of time it takes to accomplish a task, it should be done right. We set objectives, not deadlines.

Travel requirement abroad

  • No travel abroad needed.

 

Job Category: Customer Success Team
Job Type: Full Time
Job Location: USA/LATAM Remote

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