Automation Specialist
Santiago / Lima

Skills

  • English – Full professional proficiency
  • Excellent CSS and HTML skills; understanding of HTML, JavaScript, and CSS;
  • Familiarity with design software and technologies ( i.e Illustrator, Photoshop, etc )
  • Ability to work methodically and meet deadlines
  • Good delegation and time management skills
  • Problem-solving abilities
  • Familiarity using APIs (REST)
  • Spanish and English – Full professional proficiency

Additional Desired Skills

  • Experience with JIRA, and Slack
  • Understanding of Agile methodologies

Responsibilities

  • Provide profesional services in configuring and enabling automations for DANAConnect’s customers.
  • Contribute to the production of automation templates for the DANACONNECT Marketplace.
  • Provide support to customers responding questions about the operation of DANACONNECT.
  • Support in the production of customer help content for the DANACONNECT Knowledge Center.
  • Support producing of audiovisual material for DANACONNECT Academy
  • Execute requirements assigned in helpdesk tickets.
  • Support configuring Proofs of Concept for potential clients, interacting with DANACONNECT’s team.
  • Keep business partners and customers up to date with the new features provided by DANACONNECT, through the production of newsletters and support in the production of webinars.
  • Attend operational and commercial status on a weekly basis.
  • Work as a team with the rest of the staff to improve the experience of DANACONNECT clients.
  • Support DANACONNECT customer experience measurement campaigns.
  • Promote new initiatives in DANACONNECT aimed at improving service quality.

Travel requirement abroad:

  • No travel abroad needed.

Job Category: Customer Success Team
Job Type: Full Time
Job Location: Lima Peru Santiago Chile

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