Customer Success Manager
Region: Spanish LATAM

Full Job Description

About the Position

***PLEASE NOTE: THIS IS A REMOTE POSITION RESPONSIBLE FOR SUPPORTING OUR SPANISH LATIN AMERICA CLIENTS***

The full-time Customer Success Manager position is responsible for client success with subscribers to DANAConnect’s SaaS products. You should be a tech-savvy, enthusiastic and empathetic partner to our customers throughout their journey to ensure they maximize the value of their investment. Your work should result in client satisfaction, retention, and growth.

Responsibilities

  • Establish a trusted/strategic advisor relationship and serve as an automation specialist, informed technical and functional authority with each assigned client and drive continued value of our products and services
  • Manage a Customer Success team
  • Create specialized content that can be shared with clients
  • Work proactively with others in the organization to define and execute strategies that maximize customer satisfaction
  • Help identity and/or develop client upsell opportunities
  • Analyze customer engagement with DANAConnect products and take action to ensure they are maximizing the value out of the tool
  • Partner with marketing team to identify references, client case studies and testimonials
  • Nurture client champions to help grow the adoption and success of DANAConnect within their organization
  • Advocate for clients in meetings with DANAConnect Product Managers; help our PMs shape evolution of the product by bringing in the voice of the customer
  • Create training and thought leadership content to promote scalable onboarding and pathways for clients to achieve their goals

Qualifications

  • Spanish – Native or bilingual proficiency
  • Outstanding presentation and communication skills (written and verbal)
  • Strong interpersonal skills and relationship building ability
  • Strong analytical and problem-solving skills for identifying client needs and developing solutions with all levels of clients
  • Working knowledge of CRM tools
  • Familiarity working with labor market data and/ or clients in Human Capital Management, Education or Workforce is a plus
  • Experience working with SaaS products is a plus
  • Bachelor’s degree

Job Category: Customer Success Team
Job Type: Full Time
Job Location: Santiago Chile Weston FL USA

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