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User support plan

DANAconnect provides its users with multichannel attention to answer the questions about the use of the tools, functionalities, and interface. This plan is included in the service payment for all users and has no additional cost.

Type of support
Support in the use of interface and DANAconnect features
Included in all service plans
via ticket
via chat
via email
via phone
Attention hours
8am – 6pm monday to friday (UTC -4)

Can it be combined
with other plans?

Yes. The User support plan can be combined with the Developer Support plan and with 24/7 Operations Support.

Can I get training?

Yes. The user support plan can be combined with training add-ons.

Can I change plans?

Yes. You can change to any other support plans at any time.