| General features | | Essentials | Advanced | Enterprise+ |
| Number of transactions included | | 10,000 | 100,000 | 1,000,000 |
| Users with support | | 1 | 5 | 10 |
| Users included for API consumption | | 1 | 1 | 3 |
| Collaborative environment, work teamsand roles | |  |  |  |
| Use case email template gallery | |  |  |  |
| Dynamic brand manager | |  |  |  |
| | | | | |
| Outgoing communications | | | | |
| Maximum number of sender domains(@ yourdomain.com) | | 2 | 4 | 8 |
| Transaction processing capacity by hour | | 150,000 | 250,000 | 400,000 |
| Drag'n'drop automation workflow designer | |  |  |  |
| Filters and events in the Drag'n'drop automation workflow designer | |  |  |  |
| Outgoing email channel | |  |  |  |
| Outgoing SMS channel | |  |  |  |
| Rich content text messaging SMS | |  |  |  |
| Drag'n'drop email editor | |  |  |  |
| Email template library | |  |  |  |
| Timers in automation workflow designer | |  |  |  |
| Database Update node in the automation workflow designer | |  |  |  |
| Short URLs Generation for Text messaging SMS | |  |  |  |
| Dynamic content extracted from contact list database inserted in messages | |  |  |  |
| Sending attachments by email (one samefile to the entire contact list) | |  |  |  |
| Real-time reports of sent, opened and bounced messages | |  |  |  |
| Anti-Spam verification based on the html content of the emails | |  |  |  |
| Trigger for another automation included in the automation workflow designer | |  |  |  |
| Integration with Google Analytics | |  |  |  |
| Unsubscribe Groups and spam reports | |  |  |  |
| Type of service management for mandatory communications, marketing and others types of communication with different attributes | |  |  |  |
| API Request node in workflows for REST requests to external systems | |  |  |  |
| Dynamic email attachments (a different file to each recipient) | |  |  |  |
| Dynamic attachment send via SMS (a different file to each recipient) | |  |  |  |
| Management of custom domains for links in emails and enriched txt SMS with https | |  |  |  |
| Automated call channel | |  |  |  |
| | | | | |
| Incoming communications | | | | |
| Drag'n'drop editor for forms and polls | |  |  |  |
| Drag'n'drop landing page editor | |  |  |  |
| Handling custom domains for forms with HTTPS | |  |  |  |
| Keyword configuration for incoming SMS | |  |  |  |
| Receiving incoming SMS to trigger events and communications | |  |  |  |
| Receiving incoming emails to trigger events and communications | |  |  |  |
| Connector for Facebook Lead Forms | |  |  |  |
| | | | | |
| Contact management | | | | |
| Contact list storage capacity | | 10 GB | 50 GB | 100 GB |
| Managing multiple contact lists | |  |  |  |
| Customization of up to 200 fields per contact list database | |  |  |  |
| Category management and contact list database organization | |  |  |  |
| Contacts list Bulk upload importing from CSVor Excel | |  |  |  |
| Ability to restrict the display of fields for a specific user | |  |  |  |
| Work team and roles in contact lists | |  |  |  |
| Customization of data field types and field length (VARCHAR,INT,TEXT, etc) | |  |  |  |
| Bulk import of contacts via copy / paste from Excel and CSV | |  |  |  |
| Multiple combined fields segmenting capability | |  |  |  |
| Contact file Receptor for bulk upload of contacts and automatic update | |  |  |  |
| Contacts Bulk Upload API | |  |  |  |
| Maximum records in a contact list database | | 1,000,000 | 5,000,000 | 10,000,000 |
| Maximum number of records among all contact lists | | 5,000,000 | 25,000,000 | 50,000,000 |
| | | | | |
| Information Security | | | | |
| Profiles, roles and permissions management for each user for each application | |  |  |  |
| HTTPS protocol for all pages | |  |  |  |
| System redundancy | |  |  |  |
| SPF, DKIM and DMARC settings | |  |  |  |
| Selective Restriction of Contact List Database Viewing per user | |  |  |  |
| Dedicated IP addresses | |  |  |  |
| SSL certificates for custom domains | |  | 2 | 2 |
| Security dashboard | |  |  |  |
| SFTP account with SSH key for document management | |  |  |  |
| Passwords expiration time and Security Policies Customization | |  |  |  |
| Scheduled user access restriction | |  |  |  |
| User filtering and restrictions by IP address | |  |  |  |
| Session timeout configuration | |  |  |  |
| Visual DMARC reporter for daily records | |  |  |  |
| Virtual Private Network (VPN) | |  |  |  |
| Separation of sender IP for Transactional email and email marketing | |  |  |  |
| Multi-factor authentication | |  |  |  |
| Security logs delivered in real time (SYSLOG format) | |  |  |  |
| API REST Node via VPN or VPC Peering | |  |  |  |
| | | | | |
| Digital Documents Management and delivery | | | | |
| Digital documents repository | |  | 5 Gb + | 50 Gb + |
| Document delivery by email | |  |  |  |
| Document delivery by rich text messaging SMS | |  |  |  |
| Document delivery via API with other digital channels | |  |  |  |
| Digital documents reception via integrated webforms | |  |  |  |
| Document repository Management via SFTP account with SSL key | |  |  |  |
| Document delivery audit app (native format) | |  |  |  |
| Document indexing API for search and self service via digital channels | |  |  |  |
| Management and configuration of document types | |  |  |  |
| API for compressing and delivery of compressed documents | |  |  |  |
| Document repository data redundancy | |  |  |  |
| Document upload API | |  |  |  |
| PDF documents Generation with digital signature added | |  |  |  |
| | | | | |
| Reports and business intelligence | | | | |
| Report of total messages sent per channel byMonth (email, sms, calls) | |  |  |  |
| Reports export in excel files and csv | |  |  |  |
| Email metrics per conversation (automation) activated | |  |  |  |
| Contact list fields reports | |  |  |  |
| Email metrics by date range | |  |  |  |
| Detail of messages sent by user by date range | |  |  |  |
| Email delivery logs per conversation (automation) | |  |  |  |
| ETL Return reports | |  |  |  |
| | | | | |
| APIs and integration | | | | |
| API REST - Activation of Conversations | |  |  |  |
| API REST - Mailbox Validation | |  |  |  |
| A2P sending via SMTP interface | |  |  |  |
| API client node in workflow designer | |  |  |  |
| API REST – One time password OTP API | |  |  |  |
| SMTP – Activation of Conversations via SMTP | |  |  |  |
| API REST - Attachment Upload | |  |  |  |
| API REST - Retrieval of contact data from External Trigger code | |  |  |  |
| API REST - Bulk Contact Upload | |  |  |  |
| API SOAP - Customer Allowance Webservices | |  |  |  |
| | | | | |
| Governance and compliance | | | | |
| Balance and total communications sent | |  |  |  |
| Deliverability dashboard | |  |  |  |
| Management of blacklists, sender block andSpam reports | |  |  |  |
| Message audit module | |  |  |  |
| Audit of messages with historical records of email transmission for 45 days (native format) | |  |  |  |
| Audit of messages with historical records of email transmission for 1 year (native format) | |  |  |  |
| Audit of messages with historical records of email transmission for 10 year (native format) | |  |  |  |
| Email Archiving | |  |  |  |
| Domain customization in e-mail links | |  |  |  |
| Management of types of communication for regulated mandatory communications | |  |  |  |
| Control of prohibited sending hours, dates and holidays | |  |  |  |
| Integration with blacklists for government regulation | |  |  |  |
| | | | | |
| Developer oriented Features | | | | |
| Conversation configuration in debug mode | |  |  |  |
| Separate development, quality and production environments | |  |  |  |
| Developer logs | |  |  |  |
| Specialized developer support | |  |  |  |
| Support for custom-built webservices | |  |  |  |
| | | | | |
| Support | | | | |
| By phone | |  |  |  |
| By email | |  |  |  |
| By online chat | |  |  |  |
| Access to the Knowledge Center | |  |  |  |
| Annual personalized trainings | |  | 1 | 3 |
| Account Success Manager assigned | |  |  |  |
| Communication between DevOps deparments | |  |  |  |
| Support Case Escalation SLA | |  |  |  |
| 24 x 7 x 365 support | |  |  |  |
| Automation monitoring | |  |  |  |