Channel Strategy: Choosing Between WhatsApp and SMS
In the dynamic realm of business communications, selecting the right channel to interact with customers is more crucial than ever.…
WhatsApp for Transactional Notifications: Perspectives and Applications
In a world where digitalization is redefining customer-business interaction, WhatsApp has emerged as a key tool in the financial sector.…
Satisfaction Surveys on WhatsApp: A Strategic Customer Experience Approach
Customer communication has evolved beyond traditional methods like email and phone calls. Now, instant messaging platforms like WhatsApp have become…
Large-scale Collections with WhatsApp: Practical guide with examples
The automation of customer communications has become one of the main strategies that leading institutions are employing for collections. In…
How to use WhatsApp to offer information and document self-service
In the digital age, customers expect quick and easy access to their financial documents. Banks, insurers and other financial institutions…
New WhatsApp Business API service: What does it mean for your company?
The key information you need to understand and get the most out of WhatsApp Business API for your business. On…
WhatsApp Chatbot for Banking
Customer service solution for banks that automates responses to messages and allows document self-service integrating WhatsApp application.
WhatsApp Business Chatbot for Insurance
WhatsApp Business Chatbot for Insurance is a customer service solution that automates responses, guarantees speed and efficiency at low cost
Document Processing Automation with AI: Redefining Efficiency
En Español Imagine a world where paperwork is not an insurmountable mountain, where every document, from the most tedious invoice…
Operational Efficiency: The Competitive Advantage of European vs. Latam Insurers
In the complex panorama of the insurance sector, a recent McKinsey report on the state of the market in 2023…
Welcome to DANAconnect!
Welcome to DANAconnect! Congratulations on Your Purchase! Thank you for choosing the DANAconnect Customer Communication Management Platform through the AWS…
Designing a Customer-Centric Customer Journey for Banks – Examples
In this digital age we are living, banks face the challenge of not only attracting customers, but also keeping them…