Satisfaction Surveys on WhatsApp: A Strategic Customer Experience Approach
Customer communication has evolved beyond traditional methods like email and phone calls. Now, instant messaging platforms like WhatsApp have become…
Large-scale Collections with WhatsApp: Practical guide with examples
The automation of customer communications has become one of the main strategies that leading institutions are employing for collections. In…
How to use WhatsApp to offer information and document self-service
In the digital age, customers expect quick and easy access to their financial documents. Banks, insurers and other financial institutions…
New WhatsApp Business API service: What does it mean for your company?
The key information you need to understand and get the most out of WhatsApp Business API for your business. On…
WhatsApp Chatbot for Banking
Customer service solution for banks that automates responses to messages and allows document self-service integrating WhatsApp application.
WhatsApp Business Chatbot for Insurance
WhatsApp Business Chatbot for Insurance is a customer service solution that automates responses, guarantees speed and efficiency at low cost
Designing a Customer-Centric Customer Journey for Banks – Examples
In this digital age we are living, banks face the challenge of not only attracting customers, but also keeping them…
Dynamic Generation of PDF document with digital signature from data
Automation to generate a digital service contract, based on a template, which inserts a digitally signed certificate in the issued document.
Document Migration Service
Document Migration Service This service is designed to facilitate the transfer of existing documents to the DANAconnect platform. We understand…
Advanced Webforms: Quoting, Customer Experience, Complex Request…
Advanced Webforms Configuration Our specialized service focuses on advanced webforms configuration, empowering your organization with powerful tools for customer engagement,…
Measuring Customer Experience: What type of survey should I use? Examples
Customer experience measurement is essential for any organization looking to grow and prosper in today’s competitive marketplace. In the financial…
Digital Transformation in the Financial Sector: Six Crucial Skills for Multidisciplinary Teams
In the era of digital transformation, companies in the financial sector face challenges and opportunities never seen before. Financial institutions,…