Alerts the client if payment has not been received at the scheduled time and provides a link to pay immediately.
Telegram Chatbot for Customer Service
Customer service solution that automates responses to messages and document self-services integrating chatbot technology through Telegram.
Telegram Chatbot for Broker Requests
Pre-structured automated responses to handle internal customer service requests made by insurance agents and intermediaries.
Annual NPS Measurement – Net Promoter Score
Gauges customer loyalty by sending a survey to customers asking the single question to respond with a click
Automation innovations validated by our customers:
+100
financial institutions as customers
17
presence in 17 countries
+128 Millions
end customers reached each month
With DANAconnect, I am able to send emails effectively as well as create surveys to obtain valuable information for my organization.
Senior Customer Relationship Manager
It is an excellent tool for sending communications by email, notifications and text messages, especially SMS with rich content.
Operational CRM Manager
Thanks to Danaconnect we can be on the phones and minds of our customers every day.
Business Intelligence Executive Manager
We can focus on other important activities within the organization thanks to DANAConnect’s process automation capabilities.
IT Systems and Infrastructure Manager
It provides an excellent service that allows notifications to be sent very quickly, which allows it to be competitive in the market.
Corporate Application Design Manager
With DANAconnect, I have access to more detailed reports of email and SMS sent, which allows for a more in-depth analysis.
Digital Channel Manager
Makes my job easier and has the ability to quickly integrate into any platform.
Development Manager – Regional Bank Top 10
It is a complete platform that helps me design and send surveys.
Customer Experience Manager
Good support on the platform, constant service and advice on innovation.
Director of Product Management – Regional Bank
Excellent, makes my day to day easier.
Community Manager
DANAconnect provides an excellent service that allows notifications to be dispatched very quickly, which makes it possible to be competitive in the market.
Corporate Application Design Manager
Climate Change Adaptation: The New Horizon for Insurers
Climate Change and the Insurance Industry Climate change has become an undeniable reality and its influence on the insurance industry is increasingly visible. Extreme weather events are increasing in both…
6 Ways Contact Quality is the X-Factor to a Better Growth Strategy
For companies looking to grow their customer base, contact quality is often overlooked as a key factor in achieving success. While many businesses focus on creating effective marketing campaigns and…
Examples of business uses of artificial intelligence in insurance
The insurance industry has undergone a great transformation in recent years due to digitization and technological advancement. Artificial intelligence is increasingly becoming a valuable tool for insurance companies, allowing them…
Digital transformation vs. Agile transformation: What’s the difference?
Digital transformation and agile transformation are two concepts that are often confused or used interchangeably, but they are actually different. The first is a process of deep technological change that…
4 real examples of Customer Journey Mapping as the key to a successful digital transformation
In order to achieve a successful digital transformation, it is imperative to have a comprehensive understanding of how the customer interacts with our company throughout their entire journey. This includes…
Best practices to implement DMARC without losing deliverability
In this article we will discuss how we have successfully applied our “dmarc – relaxed – to – dmarc – strict” step-by-step methodology to various financial clients, including regional banks…
The positive impact of using one single CCM tool for the entire customer journey
The financial services industry is rapidly evolving, and digital transformation has become a top priority for companies looking to remain competitive. One of the key areas where this transformation is…
How to use WhatsApp to offer information and document self-service
In the digital age, customers expect quick and easy access to their financial documents. Banks, insurers and other financial institutions have responded by offering online information and document self-service solutions…
Top 5 tips to protect your business and customers from QRshing
At present, the use of QR codes has become more and more popular in various industries. Consumers can scan a code with their mobile phones to quickly access additional information…
How omnichannel can improve the customer experience
Omnichannel is a term that has become increasingly relevant in the financial industry as institutions look for ways to improve the customer experience through greater connection and communication. In this…
Why is SPF important for email security?
Security is a crucial issue for financial institutions, banks and insurance. These sectors handle a large amount of sensitive data, so it is expected that they have adequate security measures…
IP Addresses for Transactional and Marketing Email: Best Practices for Optimal Deliverability
Did you know that if you mismanage dedicated IP addresses you could block not only the IP address, but even your domain name? In this article we describe the best…
Agile Transformation Drives Cultural Change and Ensures Long-Term Success in the Insurance Industry
The insurance and financial industries are undergoing significant transformation, driven by technology, data, and changing customer behavior. Businesses are becoming more like software companies, leveraging technology to offer more personalized…
Digital transformation in insurance: how API and Open Insurance are redefining the industry
The trend in the insurance industry to open up sharing data through technology is a very current practice known as Open Insurance, in which API play a fundamental role. Open…
Automation Strategy for Collections and Renewals in Insurance
Process automation is a valuable tool for any company that seeks to improve its productivity and achieve optimal results. In the field of renewals in insurance, automation plays an important…
The Phygital Revolution in Financial Services
Welcome to the world of Phygital, a combination of physical and digital capabilities that is quickly becoming the next big trend in the financial services industry. In this article, we…
Navigating Uncertainty: Empowering Clients to Secure Their Financial Future with Life Insurance
The modern world is full of uncertainty, and many people are increasingly aware of the risks they face to their economic security. From job losses to health crises, there are…
Digital Glossary 101: Understanding the Lingo of this Digital World
In today’s digital world, it’s important to understand the terms and language used to describe the various aspects of the digital realm. This article provides a curated glossary of digital…
Understanding Phishing Attacks: Spear Phishing, Whaling, Vishing, Spoofing, Smishing and How They Affect Your Brand Reputation
In the digital age, companies are more vulnerable than ever to malicious attacks. Phishing is a form of attack that uses email, phone, text, or websites as a way to…
A Communication Strategy to Build Trust in Your SMS Channel
It is always difficult to trust the people we don’t know. It’s the same for people, for brands and for messages coming in the SMS channel. The rise of messaging…
What is Cloud SMTP and how can it help your business?
Cloud SMTP for Application-to-Person (A2P) email is a powerful business tool that can help make your business more efficient and effective. It enables businesses to quickly and securely send large…
How Microservices Orchestration Transformed Finances: Opportunities and Challenges
The financial industry has always been a leader in the application of new technologies to drive efficiency and reduce cost. As the industry moves towards becoming more digital and automated,…
Google Launches Google Wallet in Mexico: What This Means for the Mexican Market
Source of data: Google Earlier this month (nov, ’22), Google Mexico announced the launch of Google Wallet, taking advantage of the country’s growing smartphone penetration, with 10 million new users…
Business Process Automation versus Robotic Process Automation: What is the difference?
When talking about automation, many people are confused about the difference between business process automation (BPA) and robotic process automation (RPA). Both of these concepts have ‘process‘ and ‘automation’ in…
How to Leverage Virtual Assistants with Conversational Intelligence to Improve Customer Satisfaction – CSAT
Chatbots are quickly becoming the go-to solution for most businesses. These digital assistants provide a number of useful services. They can take care of simple tasks like scheduling appointments and…
Mobile wallets are redefining communication channels with push notifications
While push notifications are one of the best and cheapest ways to engage with your customers, they are useless if they are not installed. Since the early 2000s, marketers have…
Low-code/no-code: transforms shadow IT problems into enterprise innovation
The shadow IT phenomenon continues to challenge enterprises, as employees are continuing to use personal cloud storage, devices and apps for work at an increasing rate. A recent IDC study…
Automation vs. Jobs: The Great Resignation Debate For Business Leaders
In the new digital age, businesses are facing unprecedented challenges and opportunities. The confluence of AI, cloud, mobile, and other emerging technologies is creating a world that is simultaneously more…
How digitalization Is Changing The Face Of Insurance
What will the future of insurance look like? How is digitalization changing the face of insurance? These are some of the questions that occupy the minds of insurance professionals. The…
Accelerating innovation in insurance
Delivering superior solutions, reducing change risks and costs, and ensuring employee buy-in. That is what innovation is all about. While new innovations are occurring at an unprecedented rate, many insurance…
Creating opportunities with SMEs lending for banks and credit unions
In this new postpandemic credit cycle, SMEs will be not only one of the most important economic sectors, but also one of the most profitable contributors to banks’ profits. The…
New WhatsApp Business API service: What does it mean for your company?
The key information you need to understand and get the most out of WhatsApp Business API for your business. On May 19, 2022, Meta CEO Mark Zuckerberg announced that WhatsApp…
There is a new way banks and insurers collect overdue debts
This new digital service will assist banks and insurers in recovering overdue debts. It is a profitable, efficient and immediate response that will change the way in which the financial…
Renewal is a continuous selling process that starts at onboarding
Renewal is an ideal time to cross-sell, up-sell and sometimes even down-sell. It is also a time to gather feedback from clients and strengthen relationships with them. If your renewal…
How Accounts Receivable Automation Improves Debt Recovery
Your company can choose an outsourced solution to help you manage collections or create your own debt processes in-house. Either way, debt recovery automation can make a difference in how…
6 simple things that guarantee better debt collection recovery rates
Collection managers are faced with rising delinquencies as costs continue to become burdens. Here are six strategies that are easy to apply to improve debt collection recovery rates and streamline…
The Best Examples for a Text Message Collections Strategy – 6 Templates for SMS Collections
If you want to get paid on time, you need to act before the payment due date. Timing of reminders is therefore crucial. Likewise, the channel through which it is…
How to handle debt recovery with Collections Automation – The Top Reasons for Late Payments and how to handle them
In this article, we explain how automation can help manage debt recovery and discuss the major factors that contribute to customer payment delays and how to handle them through the…
What are the effects of the so-called API Economy on the financial industry
In today’s digital landscape, application programming interfaces, better known as APIs, control everything from the complexity of Amazon Web Services to a simple TikTok. However, not only large technology companies…
Mapping Process makes Digital Transformation less abstract
– This article explains how the processes of the customer journey in the insurance industry can be mapped to small automated solutions to create a more fluid and better customer…
6 Ways to improve automated cross-selling campaigns
It is well known that the incremental cost of selling to current customers is generally much lower than selling to new customers. Throughout our history at DANAconnect we have applied…
How to improve customer experience of online quotes to increase conversion
— How to improve customer experience of online quotes to increase conversion of insurance policies — People want three things from online insurance quotes : ease, options and advice. How…
The 4 stages of digital maturity
– In this article we discuss the 4 stages of digital maturity we have discovered in DANAconnect during 15 years of automating communications for banks and insurance companies – Nowadays,…
Single-channel, Multi-channel, Omni-channel or Cross-channel? What is the best strategy?
Discovering the best strategy for Single-channel, Multi-channel, Omni-channel or Cross-channel is essential to building a loyal customer base and paving the way for future relationships. The pressure companies have to…
What are Spamtraps and how they can affect email delivery?
What are spamtraps? Spamtrap is a buzzword and it sounds like something bad, but really, what are spamtraps? Different email providers and blacklist providers use spamtraps as a method of…
The painful IT Architect’s dilema of embracing disruptive technologies while still dealing with legacy systems
Due to increasingly high expectations from customers and the ongoing growth of digital native companies, banks and insurers are rapidly introducing advanced solutions that continue to enhance the customer experience…
The 6 Worst Reasons Why Your Corporate Email Goes to Spam
Having the infrastructure to send bulk email, such as marketing campaigns, collections or alerts, is the simplest part. If corporate email goes to spam this can pose a greater challenge,…
What do successful companies do differently to improve their customer experience?
More than ever, companies and organizations are feeling the pressure to deliver great experiences to their customers.While a little customer annoyance might not have been as noticeable a few years…
Why your open rates are wrong [and will remain that way]
The technology behind the email open rate statistic has always been pretty straightforward: an image, usually a single pixel, is placed inside the email. With this, the number of times…
Adoption of financial self-services grows in tandem with digital trust
As the world finally turns the page to a new post-pandemic chapter, one thing really evident in the financial sector has been the increase in the customer digital experience. If…